Today’s featured guest is Denise Rabidoux, President and CEO of EHM Senior Solutions. EHM Senior Solutions is a not-for-profit organization with a history dating back to 1879. Formerly known as Evangelical Homes of Michigan, EHM operates senior living, Medicare At Home and private-duty LifeChoices Programs.
EHM is one of the industry leaders in the movement of what is called Life Plan Communities, formerly known as Continuing Care Retirement Communities (or CCRCs) without walls. These programs allow healthy active older adults to maintain their independence at home, but also enable them to make arrangements for long-term care in the event of a change in their acuity.
Throughout its long history, EHM has always worked to stay focused on the client and involve them in the organization’s transformation. They’ve made it a priority to listen to the customers' voice above their own, especially during times of strategic planning and discernment.
Denise has led the organization for the majority of its transformation from a focus on skilled nursing centers and nursing homes to what EHM is today. She’s known nationally for her ability to work with a team of employees to transform existing programs and build new ones that focus on technology and innovation and a high-tough approach to the array of services and solutions that EHM Senior Solutions provide. From serving 660 seniors in 2000 to nearly 6,000 seniors each year today, EHM is committed to saving individuals no matter where they are on life’s journey and no matter where they call home.
Listen to the Show:
What You’ll Learn From This Episode:
- How EHM's LifeChoices Program serves seniors and their families both on campus, at home, and in the wider community by being high-touch and high-tech.
- Why EHM puts the customer at the center of everything, focusing on personalized, rather that one-size fits all, solutions.
- How LivWell Health helped EHM scale their business 10x.
- How EHM and LivWell Health are working towards developing a single repository for customer requests and service delivery across a consortium of 10 not-for-profit agencies and health systems.
- Why technology solutions need to become a defined part of an organization's value proposition.